Below FAQ are some common concerns of our customers before purchasing the items listed on our website.
If you have other questions, please just send it to info.gemsaffair@gmail.com.
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- How's and Are!
- Do, what, and Can!
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
How's and Are!
Once your order is shipped, you’ll receive a confirmation email with a tracking link so you can follow your jewelry’s journey.
We recommend storing your jewelry in a soft pouch, avoiding harsh chemicals, and gently cleaning with a polishing cloth to keep its shine.
You can reach us anytime via email at info.gemsaffair@gmail.com , WhatsApp at 0406 348 338, or through our Contact Us page.
We include a sizing guide on our product pages (ring measurements, fit tips). If you’re unsure, measure a ring you already wear or visit a local jeweler for sizing, then compare it with our guide to pick the best match.
With proper care, your Gems Affair jewelry can last for years. We recommend avoiding harsh chemicals, water, and rough handling to preserve its shine.
We understand this is a key concern in Australia. All Gems Affair items come with detailed product descriptions, multiple high-resolution photos, and clear material listings. If you ever have doubts, you can contact us for certificates, close-up photos, or video before purchase.
With proper care, your Gems Affair jewelry can last for years. We recommend avoiding harsh chemicals, water, and rough handling to preserve its shine.
Yes, most of our pieces are made with hypoallergenic materials to minimize skin sensitivity. Each product description lists the materials used.
Transparency is part of our values. Gems Affair’s promotional pricing reflects real savings — we do not inflate original prices just to discount. When we run a sale or offer, it’s a genuine markdown based on our regular pricing structure.
Yes, most of our pieces are made with hypoallergenic materials to minimize skin sensitivity. Each product description lists the materials used.
Do, what, and Can!
We’re an online-first jewelry brand based in Australia. This helps us keep prices fair while focusing on delivering quality directly to your door.
Since everything is shipped within Australia, you won’t have to pay import duties or surprises at the border. The price you see at checkout includes any applicable taxes for domestic orders.
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Currently, we ship across Australia. International shipping will be announced soon – stay tuned!
We accept all major cards, PayPal, After pay, and Zip for flexible payments trusted by Australian shoppers.
We deliver Australia-wide, including remote addresses. Delivery times may be a little longer for very rural locations, and we’ll always send you a tracking number so you can follow your parcel. If logistics delivery is an issue, we’ll let you know.
If your item arrives damaged or faulty, contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.
If you need to change or cancel your order, please contact us within 12 hours of placing it. After that, we may not be able to make changes once it’s processed.
We don’t recommend wearing jewelry in the shower, pool, or ocean, as it can affect the finish and durability.
Yes! Most of our pieces are designed for everyday wear, but we recommend avoiding harsh chemicals, swimming pools, and rough handling to keep your jewelry looking brilliant for years.