Privacy Policy

Privacy Policy

At Gems Affair, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we use it. By shopping with us, you trust us with your details, and we take that responsibility seriously.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

  • Your name, email address, phone number, and shipping/billing address.

  • Payment information (processed securely by trusted third-party payment providers; we never store your card details).

  • Order history and customer support interactions.

  • Website usage data (cookies, IP address, device/browser info) to improve your experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders.

  • Send order confirmations, shipping updates, and customer support responses.

  • Improve our website, services, and customer experience.

  • Share exclusive offers, updates, and promotions (only if you’ve opted-in to our emails).

3. Sharing Your Information

We respect your privacy and never sell your data. We may share your information only with:

  • Trusted partners (such as drop shipping suppliers, delivery carriers, and payment processors) to fulfill your order.

  • Legal authorities if required by law or to protect against fraud.

4. Data Storage & Security

  • Your personal information is stored securely and accessed only when necessary.

  • All payment transactions are encrypted and processed through secure gateways.

  • We do not store your credit card details.

5. Cookies & Tracking

Our website uses cookies to:

  • Enable a smoother shopping experience (like remembering what’s in your cart).

  • Track website performance and improve functionality.
    You can disable cookies in your browser at any time, but some site features may not work properly.

6. Your Rights

As a customer in Australia, you have the right to:

  • Request a copy of the personal information we hold about you.

  • Update or correct your details.

  • Opt out of marketing emails at any time.

  • Request deletion of your personal information, where legally applicable.

7. Third-Party Services

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use. Shopify securely stores your data and ensures industry-standard protections. For details, please see Shopify’s Privacy Policy.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

📧 Email: info.gemsaffair@gmail.com
📱 WhatsApp: 0406 348 338

 

Gems Affair – Every Piece, A Quiet Statement.