Return Policy

At Gems Affair, we want you to love your jewelry. If something isn’t right, we’re here to help.

1. Damaged or Faulty Items

• If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.

• Send us your order number along with clear photos of the item and packaging.

• Once verified, we’ll arrange a replacement or guide you through the return process.

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2. Return Conditions

• Items must be unused, unworn, and in their original packaging.

• Proof of purchase is required.

• Depending on the situation, return shipping may apply unless the fault is ours.

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3. Non-Returnable Items

• Earrings and pierced jewelry (for hygiene reasons).

• Jewelry damaged by misuse, normal wear and tear, or failure to follow care instructions.

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4. How to Start a Return

Contact us at:
📧 info.gemsaffair@gmail.com
📱 WhatsApp: 0406 348 338